Writing.
Better work, fewer workarounds.
A report rebuilt by hand. A follow-up someone has to remember. I write about how those small demands shape a business, what software can and can’t help with, and how to make the work better for the people doing it.
2026
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Just build it twice
AI didn't make me faster. It made me willing to throw away a draft I would have died defending.
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Your AI wrote a bug
52 bug-fix loops in 6 months, and why the '10x developer' narrative is missing the point
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The tools that build the tools
The productivity gains from AI coding tools are real. The hidden overhead is also real. Here's what happens when you try to fix it.
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Six months of talking to a machine
What 4,000 prompts taught me about the thing I was actually learning
2024
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The other side of empathy
The costs we sweep under the rug while we grin and bear the emotional labor of being an organization's nervous system
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Your metrics are bullshit
Breaking the doom cycle of support metrics with service level thinking
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Yetto values: Joy Matters
The central, animating philosophy of Yetto and what it means in practice
2023
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