developer blog
Building software,
writing about it.
Thoughts on software engineering, systems design, and the tools that make it all work. Written in Birdcar Flavored Markdown, naturally.
Recent Posts
The other side of empathy
The costs we sweep under the rug while we grin and bear the emotional labor of being an organization's nervous system
Your metrics are bullshit
Breaking the doom cycle of support metrics with service level thinking
Yetto values: Joy Matters
The central, animating philosophy of Yetto and what it means in practice
Data is a curse
Why looking at support data in isolation leads you astray
You're already doing all hands support
Why your company is already doing all hands support — just badly